Your Data And What We Do With It
We wrote this page in plain English so you can see what double bet records when you open an account, what we do with it afterwards, and how...
How This Policy Applies Where You Live
double bet serves account holders in supported regions, so what we hold about you follows the rules that apply where you live. Where local law permits, we collect only what we need to open your account, confirm your identity and move money through the cashier: your name, date of birth, contact details, device data, and the payment references tied to your JazzCash,
Easypaisa, SadaPay, Raast and NayaPay transfers. We also keep gameplay records, because a query raised months later still needs an answer. Some regions ask us to retain certain records for a fixed period after you close your account; where that applies, we keep those records for that period only and delete the rest. You can ask what we hold at any time.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Raising A Question About Your Records
If a question about your records comes up, our team answers it through the channels you already use for your account. Live chat runs around the clock, so you can raise a request while you are signed in and keep the thread as a reference. Email suits longer requests, such as a full copy of your file. Either way you get a reference number to follow.
Live chat
Open live chat from inside your account and say you have a privacy request. The agent logs it, hands you a reference number, and routes it to our data team.
Email desk
Write to our privacy desk from the address registered on your account. Scanned copies are accepted here, which helps when you want a complete copy of the file we hold.
Profile request form
Use the request form in your profile to fix a spelling, update a phone number, or close the account and remove the records we are not required to keep.
The Standards Behind This Page
Everything here is written and checked by the people who run double bet accounts, payments and support desks, not by an outside agency. When a rule shifts, or when we add a...
Named owner
Every change to this page is owned by a named team inside double bet, so you know who is answerable for the wording you are reading today.
Dated edits
Each update carries the date it went live, so you can tell whether the paragraph you read last month still matches the text in front of you now.
Plain wording pass
A second reader rewrites anything that sounds like legal shorthand. If a sentence needs two passes to understand, it gets replaced with shorter everyday wording instead.
Cashier alignment
Our cashier documentation is checked against this page whenever a rail changes, so the JazzCash, Easypaisa, SadaPay and Raast paragraphs describe what the app actually sends.
Support feedback loop
Agents feed recurring privacy questions back to the policy team each month. When the same question arrives often, the answer is added to the page itself.
Correction path
Spot wording that looks wrong or out of date and you can flag it through support. The team checks the point against live systems and amends the paragraph where needed.
How This Page Lines Up With The Others
This page sits beside the other policy pages on double bet and they are meant to be read together. Our terms explain the account relationship, the cookie notice...
| Terms of Service | Our terms set out the account relationship and when we may close an account. This privacy page covers records only, so the two never repeat each other's commitments. |
|---|---|
| Cookie Notice | The cookie notice explains what your browser stores and how long each item lives. Where a cookie carries account data, the retention wording matches this page exactly. |
| Cashier Page | The cashier page lists each transfer rail and the reference we record for it. Those reference fields are the same ones named in the payment paragraph above. |
| Account Verification | Verification explains which documents you send. This page explains how long we keep them, who inside double bet can open them, and what happens after you leave. |
| Promotions Terms | Promotions terms say what a campaign needs from you. If a promotion ever asks for extra contact details, the wording here is the version we follow, not the campaign page. |
| Help Centre | Help articles answer everyday how-to questions. Anything touching your records links back to this page rather than repeating it, so there is one place to check. |
| Complaints Path | If a data request is not handled the way you expect, our complaints path escalates it to a senior team, and the timeline for a written reply is published there. |
The Sections You Will Find Here
The page in front of you is laid out so you can jump straight to the part you need. A summary strip opens each section, anchors...
Summary strip
The opening strip of each section gives the short version in a few lines, so you can decide whether the full paragraph below is worth reading today.
Section anchors
On desktop, anchors sit in the left rail and jump you between headings without reloading. On smaller screens they collapse into one menu above the text.
Record tables
Tables naming each record type and its retention window open in place. Nothing sends you to a separate download, and wide tables scroll sideways instead of shrinking.
Contact panel
A contact panel closes the page with the three ways to raise a request. Each entry names the channel, the hours it is staffed, and what to include.
Edit log
A short log near the foot of the page lists recent changes by date and by section, so a returning reader can see what moved without rereading everything.
Print layout
Print or save the page and the headings stay attached to their paragraphs, so a printed copy still reads in order with the record tables intact.